Support
Something not working, or just want to ask? Write to us. A real person in Switzerland reads every message, usually within two working days.
How to reach us
Telephone
+41 79 592 79 54Post
Knabe GmbHGrendelweg 25
4432 Lampenberg
Switzerland
Telling us what went wrong
It helps enormously if you say which device you are using, which version of the app, and what you were doing when it went wrong. You will find the version at the bottom of the app’s settings, under About.
Common problems
KlingKlang does not find my speakers
Nine times out of ten this is the local network permission. Your device asks for it the first time you open the app, and the app cannot see anything without it. On a Mac, look in System Settings ▸ Privacy & Security ▸ Local Network and switch KlingKlang on. On an iPhone or iPad, look in Settings ▸ KlingKlang. Otherwise, check that your device is on the same network as the speakers — not the guest network, and not mobile data.
My own music does not appear
Check the folder address in Settings ▸ Music Library. It should look like //computer-name/folder. If the folder needs a user name and password, enter them there as well. After adding a folder, your Sonos system needs a few minutes to read through it — a large collection can take considerably longer the first time.
A room is missing, or shows the wrong name
Pull down on the room list to look again. Rooms are named by the Sonos system itself, so if a name is wrong, rename the room in the Sonos app and it will follow in KlingKlang. Speakers that are part of a stereo pair or surround set appear as one room, which is correct.
A streaming service will not play
KlingKlang plays the services your Sonos system already knows about. If a service is not listed, add it once in the Sonos app and it will appear. If it is listed but refuses, its subscription has usually expired or it has signed you out — the app will tell you which.
The app is in the wrong language
The app follows your device’s own language setting. On an iPhone or iPad, look in Settings ▸ KlingKlang ▸ Language. On Android, App info ▸ Language. On a Mac, System Settings ▸ General ▸ Language & Region.
How do I remove it?
On a Mac, drag KlingKlang from your Applications folder to the Bin. On a phone or tablet, press and hold the icon and choose to remove it. Nothing of yours is left behind anywhere else, because there was never an account.
Still stuck?
None of the above? Write to us at support@bosch.fyi with as much detail as you can manage. We would much rather hear about a problem than have you give up on the app.